Contact Us
Email requests should go to [email protected] This will create a ticket in our online support tracking system that everyone on our team will see and the most appropriate staff member will respond to it.
Secure Helpdesk Request: If you have secure files or sensitive data to transmit, we require you use our Secure Helpdesk Request.
Telephone Number: 828-357-7490
Help Desk Services
MI-Squared will provide reasonable technical assistance to Customers by email, telephone or Zoom Conference.
Help Desk Services are available 7 AM – 4 PM Pacific Time, Monday -Friday, excluding holidays (“Help Desk Hours”). MI-Squared will attempt to respond to all requests for Help Desk Services made during Help Desk Hours within four (4) hours.
Support will be provided to clients who are under Support Contract. For anyone seeking assistance without a support contract in place, the fee is $150 per hour (minimum 30 mins.) and a credit card will be required before support begins.