Email requests should go to firstname.lastname@example.org This will create a ticket in our online support tracking system that everyone will see and the most appropriate staff member will respond to it.
Online Portal: We also have created a place to ask your questions, report issues and check the status of those issues. If your EHR is hosted on MI² servers you can get to it instantly by clicking the “Online Support” button on the lower left of the screen. If not you can use it by going directly to our Customer Support Portal.
Help Desk Services
by Telephone: MI² will provide reasonable technical assistance to Customers bytelephone for problems arising from or relating to Customer’s access to and use of the System.
Help Desk Services are available 9 AM – 6 PM Pacific Time, Monday -Friday, excluding holidays (“Help Desk Hours”). MI² will endeavor to respond to all requests for Help Desk Services made during Help Desk Hours within four (4) hours. Help Desk Services do not include any on-site services or assistance with other hardware or software questions or issues unrelated to access and use of the System. If requested, additional on-site services or assistance will requested by Customer will be provided at MI²’s discretion, at MI²’s then current hourly rates or another amount agreed upon in writing by all parties.
Support will be provided to clients who are under Support Contract. For anyone seeking assistance without a support contract in place, the fee is $125 per hour (minimum 30 mins.) and a credit card will be required before support begins.
Toll Free: 866-735-0897